Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Frequently Asked Questions for Minimum Password Requirement


Mobile Device/Secondary System Notice:   If you us a secondary system such as a mobile device to access ISU resources that use the portal ID and password, please remember to it turn off or disable the system prior to setting a new password and remember to change your password on the secondary system before enabling it. Failing to do so may cause your account to be locked due to invalid login attempts with your old password. If you need assistance please contact the OIT Help Desk: x2910 or by email at IT-Help@indstate.edu.


1 -- What are the minimum requirements for strong passwords?

·         Password minimum length is 8 characters (maximum of 16 characters)

·         Password must contain at least one numeric character 

·         Password must contain at least one uppercase character 

·         Password must contain at least one lowercase character 

·         Password must be changed every 180 days

2 -- Where do I change my password?

To change your password go to https://myisu.indstate.edu and select the "Forgot/Change Your Password?" under the login box, then follow the prompts. You will be asked to answer your secret questions after entering your Sycamore Login and then you can change your password. If you cannot remember your answers or have not input your secret questions and answers, you will need to contact the Help Desk at x2910.

3 -- Why did the “Windows Workstation” box come up now that I changed my password?

Because you have changed your password in the Portal you must now synch your Novell password with your Windows workstation password. To do this check the box that reads “Change your Windows password to match your Novell password after a successful login.”, then type in your old password and hit enter. This will synch the Novell and workstation passwords and you will not see this box again until you change it again.

4 -- What applications does this password synch to?

ISUPortal (including Banner Self Service), Exchange (email), Sharepoint, Novell, Blackboard, Safeboot, WPA, Kronos, ImageNow, Talisma, and the library EZ Proxy System. Banner and Argos are not affected.  

5 -- What happens if I can’t remember my password after I change it?

To change your password, go to the Portal (https://myisu.indstate.edu) and select the "Forgot/Change Your Password?" under the login box. You will be asked to answer your secret questions after entering your Sycamore Login and then you can change your password. If you cannot remember your answers or have not input your secret questions and answers, you will need to contact the Help Desk at x2910.

6 -- What happens if I enter my password wrong five times in a row?

Your accounts will be locked and you will need to contact the Help Desk at x2910.

7 -- How soon can I reuse a previous password?

You will not be able to reuse a password for one year. You must use a password for 24 hours before you can create a new one.

8 -- How often do I have to change my password?

You will be prompted to change your password every 180 days.

9 -- What happens if I do not change my password after 180 days?

You will be able to login at least one additional time (grace login) and then you will be unable to login.  You can use the “Forgot/Change Your Password” link.  If this does not work, contact the Help Desk at x2910.

10 -- Do I have to use a special character?

 No. You can only use a few of special characters due to incompatibilities with ISU internal systems. You should not use Space # ~ ^ *? , : ; | " < >@$& () <>' =

11 -- Can my password contain my username?

 No. You cannot include your username as part of your password.

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System Alerts

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Game Console and Entertainment System connection issues are reported on the Network in residential halls.


Printer Alerts

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Paper Size Mistmatch Errors While Printing Multiple Copies of Documents

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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>


Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu