0 Indiana State University: Office of Information Technology


Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Telecommunication Services

Services OIT Service Activities Service Level
Office Voice

 
Install New Phone Line

 
14 Business Days

 
Move a Phone Line

 
14 Business Days

 
Deactivate a Phone Line

 
14 Business Days

 
Change Phone Line Billing

 
3 Business Days

 
Resolve Problem with Phone

 
2 Business Days

 
Emergency Phone

 
Install New “Blue Phone”(this does not include emergency blue light phones installed at many outdoor campus locations) 14 Business Days

 
Report a Problem

 
Resolution Within 2 Business Days

 
Cable TV

 
Report a Problem

 
Reported to Time Warner Cable Within 1 Business Day (Note: This Service is Provided by Time-Warner Cable, so Their Service Response Times Apply)
Voice Mail

 
Report a Problem

 
Resolution Within 2 Business Days

 
  Provide Instructions for Using Voice Mail

 
Online Documentation Available 24/7 or Available via Email in 1 Business Day
 
  Resolve Problem with Voice Mail

 
1 Business Day

 
  Add Voice Mail 2 Business Days
Call Handling Applications (e.g. Contact Center)
 
Resolve a Problem

 
Response Within 4 Hours (Note: This service is provided by VDS, so their Service Response Times Apply)
  Install a New Call Handling Application

 
Initial Response to Define Project Within 5 Business Days
 
  Consult on Call Handling Applications

 
Initial Response to Schedule Consultation Within 5 Business Days
 
  Provide Training on Call Handling Applications

 
Initial Response to Define Training Needs Within 5 Business Days (Note: This service is provided by VDS, so their Service Response Times Apply)


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Check Systems >>

Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>


Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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