0 Indiana State University: Office of Information Technology


Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Telecommunication Services

Services OIT Service Activities Service Level
Office Voice

 
Install New Phone Line

 
14 Business Days

 
Move a Phone Line

 
14 Business Days

 
Deactivate a Phone Line

 
14 Business Days

 
Change Phone Line Billing

 
3 Business Days

 
Resolve Problem with Phone

 
2 Business Days

 
Emergency Phone

 
Install New “Blue Phone”(this does not include emergency blue light phones installed at many outdoor campus locations) 14 Business Days

 
Report a Problem

 
Resolution Within 2 Business Days

 
Cable TV

 
Report a Problem

 
Reported to Time Warner Cable Within 1 Business Day (Note: This Service is Provided by Time-Warner Cable, so Their Service Response Times Apply)
Voice Mail

 
Report a Problem

 
Resolution Within 2 Business Days

 
  Provide Instructions for Using Voice Mail

 
Online Documentation Available 24/7 or Available via Email in 1 Business Day
 
  Resolve Problem with Voice Mail

 
1 Business Day

 
  Add Voice Mail 2 Business Days
Call Handling Applications (e.g. Contact Center)
 
Resolve a Problem

 
Response Within 4 Hours (Note: This service is provided by VDS, so their Service Response Times Apply)
  Install a New Call Handling Application

 
Initial Response to Define Project Within 5 Business Days
 
  Consult on Call Handling Applications

 
Initial Response to Schedule Consultation Within 5 Business Days
 
  Provide Training on Call Handling Applications

 
Initial Response to Define Training Needs Within 5 Business Days (Note: This service is provided by VDS, so their Service Response Times Apply)


System Alerts

moderate alertNetwork
Game Console and Entertainment System connection issues are reported on the Network in residential halls.


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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>


Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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