Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Service Area: Student Administration

This service area includes support, operation and enhancement of the systems that provide ISU’s major student processes, including: course registration, grade processing, course scheduling, financial aid processing, bursar (student accounts receivable and payment processing) functions, and general student information management.

Services OIT Service Activities Service Level
Banner
 
New Banner Web Access - Student
 
Provided When Admitted
 
  New Banner Web Access - Faculty and Staff
 
Provided at Hire
 
  New Banner Administrative Access - Faculty and Staff
 
2 Business Days (Requested by Department)
 
  Change Banner Access
 
2 Business Days
 
  Resolve a Problem with Banner Access
 
1 Business Day
 
  Resolve a Problem with Banner Function
 
Response in 1 Business Day; Resolution Depends on the Nature of the Problem
  Change Banner Functionality
 
Project Request Logged Within One Week; Completion Depends on Nature of Request
  Banner functional training
 
Provided by administrative areas
  Govern IT Decisions Related to Banner
 
Institutional Steering Committee Meetings Every Other Week
Credit/Payment Card Processing (Touchnet)
 
Resolve Problem with Payment Card Processing
 
Credit card problems should be directed to the Office of the Controller.
ImageNow New ImageNow account access – faculty and staff 2 business days (requested by department)
  Change to ImageNow account access - faculty and staff 2 business days (requested by department)
  Implement office imaging Project request logged within one week; completion depends on nature of request


System Alerts

moderate alertNetwork
Game Console and Entertainment System connection issues are reported on the Network in residential halls.


Printer Alerts

moderate alertcampus
Paper Size Mistmatch Errors While Printing Multiple Copies of Documents

Show All >>

Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>


Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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