Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Service Area: Network Engineer Services

Services OIT Service Activities Service Level
Wired Data Network Communication


 
Wired Data Network Communication Services in Campus Buildings

 
Available 24 Hours a Day-7 Days a Week with the Exception of Pre-announced Preventative Maintenance and Nonscheduled Emergency Maintenance Activities
  LAN Jack Activation – New Install


 
Respond Within 8 Business Hours


 
  LAN Jack – Check Jack Problem


 
Respond Within 8 Business Hours


 
  LAN Jack – Change Jack Issue


 
Respond Within 8 Business Hours


 
Wireless Data Network Communication


 
WiFi (Wireless Data Network Communication Services Throughout Campus

 
Available 24 Hours a Day-7 Days a Week with the Exception of Pre-announced Preventative Maintenance and Nonscheduled Emergency Maintenance Activities
Standard Network Support




 
Report of an Isolated (Edge Network) Problem or Outage



 
During Business Hours Response - 4 Hours to Acknowledge – 8 Hours to Repair or Seek Vendor Assistance. During Non-business Hours Response by 10:00 A.M. the Next Business Day.

 
  Report of a Wide Spread Problem or Outage Impacting a Building or a Section of Campus


 
During Business Hours – 1 Hour to Acknowledge and 8 Hours to Correct.


 
  Hardware Firewall Change


 
3 Business Days


 
  Request for Non-Standard Services

 
Initial Response to Schedule Consultation Within 5 Business Days

 


System Alerts

moderate alertNetwork
Game Console and Entertainment System connection issues are reported on the Network in residential halls.


Printer Alerts

moderate alertcampus
Paper Size Mistmatch Errors While Printing Multiple Copies of Documents

Show All >>

Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>


Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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