Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Service Area: Instructional Tools Support

This service area has two major goals:
      1) Provide front-line, level 1 support for instructional tools such as Blackboard, Tegrity, and Collaborate to faculty and students
      2) Provide training and assistance to students in the use of instructional tools in their classes
Our training and assistance are offered not only to students, but to faculty. We would like faculty to identify opportunities for us to offer training to students in their classes in a way that helps to promote student success but also reduces faculty workload – let us help you by training and helping your students!

(Standard channels to request a service include calling x7000, emailing isu-blackboard-support@indstate.edu, and walk-in to the support center.)


Services OIT Service Activities Service Level
Blackboard
 
Problem Reported
 
Reports through standard channels, during open hours, receive an immediate response. Messages left after hours will receive a response within two business hours. Reports coming through non-standard channels will be responded to at our best ability, but no timeline is guaranteed.
 
  New Blackboard Access
 
Provided with Banner Access
 
  Answer a Question
 
FAQs available online. For questions not covered by FAQs, the response time is identical to problem reports.
 
  Training (Faculty Use)
 
Requests will be responded to within one business day.
 
  Training for Students
 
Requests will be responded to within one business day.
 
  Request a service Requests will be responded to within one business days.
 
  Upgrade Blackboard
 
1 – 2 times per year (Dec, May, Aug)
 
  Govern IT Decisions Related to Blackboard
 
Instructional Tools Advisory Comm Meets 5 – 6 Times per Year
Tegrity
 
Problem Reported
 
Reports through standard channels, during open hours, receive an immediate response. Messages left after hours will receive a response within two business hours. Reports coming through non-standard channels will be responded to at our best ability, but no timeline is guaranteed.
 
  New Tegrity Access
 
Provided with Banner Access
 
  Answer a Question
 
FAQs available online. For questions not covered by FAQs, the response time is identical to problem reports.
 
  Training (Faculty Use)
 
Requests will be responded to within one business day.
 
  Training for Students
 
Requests will be responded to within one business day.
 
  Request a service Requests will be responded to within one business days.
 
Collaborate
 
Problem Reported
 
Reports through standard channels, during open hours, receive an immediate response. Messages left after hours will receive a response within two business hours. Reports coming through non-standard channels will be responded to at our best ability, but no timeline is guaranteed.
 
New Collaborate Access
 
Provided with Banner Access
 
  Answer a Question
 
FAQs available online. For questions not covered by FAQs, the response time is identical to problem reports.
 
  Training (Faculty Use)
 
Requests will be responded to within one business day.
 
  Training for Students
 
Requests will be responded to within one business day.
 
  Request a service Requests will be responded to within one business day.
 
Respondus/Lockdown Browser
 
Problem Reported
 
Reports through standard channels, during open hours, receive an immediate response. Messages left after hours will receive a response within two business hours. Reports coming through non-standard channels will be responded to at our best ability, but no timeline is guaranteed.
 
  Software installation / update Available on downloads.indstate.edu
  Answer a Question
 
FAQs available online. For questions not covered by FAQs, the response time is identical to problem reports.
 
  Training (Faculty Use)
 
Requests will be responded to within one business day.
 
  Training for Students
 
Requests will be responded to within one business day.
 
  Request a service Requests will be responded to within one business days.
TurnItIn
 
Problem Reported
 
Reports through standard channels, during open hours, receive an immediate response. Messages left after hours will receive a response within two business hours. Reports coming through non-standard channels will be responded to at our best ability, but no timeline is guaranteed.
 
  Answer a Question
 
FAQs available online. For questions not covered by FAQs, the response time is identical to problem reports.
 
  Training (Faculty Use)
 
Requests will be responded to within one business day.
 
  Training for Students
 
Requests will be responded to within one business day.
 
Request a service Requests will be responded to within one business day.
TurningPoint (Clickers) Problem Reported
 
Reports through standard channels, during open hours, receive an immediate response. Messages left after hours will receive a response within two business hours. Reports coming through non-standard channels will be responded to at our best ability, but no timeline is guaranteed.
 
  Software installation &/or request instructor kit Requests will be responded to within one business day.
  Answer a Question
 
FAQs available online. For questions not covered by FAQs, the response time is identical to problem reports.
 
  Training (Faculty Use)
 
Requests will be responded to within one business day.
 
  Training for Students
 
Requests will be responded to within one business day.
 
  Request a service Requests will be responded to within one business day.
Qualtrics (Surveys)
 
Problem reported
 
Service & Support Tab on Qualtrics Website
 
  Answer a Question
 
Service & Support Tab on Qualtrics Website
 
  New Qualtrics Access – Faculty
 
1 Business Day
 
  New Qualtrics Access – Student Initial Response in 1 Business Day; Final Access Depends on Faculty/Staff Sponsor Response
  Training (Limited, Faculty Only)
 
Response Within 2 Business Days
 


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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>


Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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