Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Service Area: E-Mail and Collaboration Tools

This service includes hardware, service and support associated with the provisioning, use and protection of student, faculty and staff e-mail. It also includes the support of collaboration tools such as SharePoint and Microsoft Project.

Services OIT Service Activities Service Level
E-Mail – Faculty/Staff Resolve a Problem
 
Response Within 1 Hour
 
  New E-mail Access
 
Provided at Hire
 
  Answer a Question
 
FAQs
 
  Upgrade E-mail Functionality
 
As Vendor Releases Available
 
  Protect Against Spam
 
Constantly
 
  Archive E-mail
 
Daily or as Set Up by User
 
  Backup E-mail
 
Daily
 
  Restore E-mail
 
On Request, with Limits
 
  Remove E-mail Accounts: Tenured Faculty Terminating As Occurs
 
  Remove E-mail Accounts: Multi-year Contract Faculty Terminating As Occurs
 
  Remove E-mail Accounts: One-year Contract Faculty Terminating As Occurs
 
  Remove E-mail Accounts: Faculty Retiring
 
As Occurs
 
  Remove E-mail Accounts: Staff Terminating
 
As Occurs
 
  Remove E-mail Accounts: Staff Retiring
 
As Occurs
 
E-Mail – Student
 
Resolve a Problem
 
Response Within 1 Hour
 
  New E-mail Access
 
Provided when Admitted
 
  Answer a Question
 
FAQs
 
  Upgrade E-mail Functionality
 
As Vendor Releases Available
 
  Protect Against Spam
 
Constantly
 
  Archive E-mail
 
As Set Up by User
 
  Backup E-mail
 
Daily
 
  Restore E-mail
 
On Request, with Limits
 
Sharepoint
 
Set Up a SharePoint Site
 
Within 2 Business Days
 
  Grant Access to a SharePoint Site
 
Within 2 Business Days
 
  Facilitate SharePoint Community of Practice
 
3 – 4 times per Year, and Through SharePoint Users Group Team Site
Project
 
Set Up a Project Account
 
Within 2 Business Days
 
  Facilitate Project Community of Practice
 
Through OIT PMO
 


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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>


Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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