Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Technology Assistance Group Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Service Area: Classroom and Academic Facilities Support

This service area includes support for academic/instructional facilities, specifically classrooms with technology, classroom computer labs and open computer labs, and other student technology spaces such as laptop classrooms, satellite spaces, technology for open use in the Library, etc.

Services OIT Service Activities Service Level
Classroom Support
 
Resolve a Problem with Technology in a Classroom
 
Address immediately – use the Hotline phone in the classroom to call for support. Resolution on a best effort at the time of reporting. Involved problems may take longer.
Provide Training on Classroom Technology
 
Response to request within 2 business days. Training scheduled at a mutually agreed on time and classroom availability.
 
  Create a Technology-enhanced Classroom (Add Technology to a Classroom that Doesn’t Have It) Submitted requests require consultation with department and OIT. Design, installation, and testing dependent on room and staff availability.
 
  Add Component to a Technology-enhanced Classroom Should be requested prior to semester with sufficient lead time for consultation, purchase, and integration
 
  Add Software to the Instructor’s Station in a Technology-enhanced Classroom Should be requested prior to semester and added once purchase/license rights obtained. Added during semester on exception basis
  Upgrade Software to the Instructor’s Station in a Technology-enhanced Classroom Prior to semester based on upgrade scheduling
 
  Refresh Hardware in Technology-enhanced Classrooms Every Four Years Unless Specific Situations Require
 
  Upgrade Hardware in Technology-enhanced Classrooms Prior to semester based on upgrade scheduling
 
  Upgrade Software Image in Technology-enhanced Classrooms Prior to semester based on upgrade scheduling
 
  Consult on Classroom or Instructional Technology Needs Response to request within 2 business days. Results on a best effort schedule
 
  Govern IT Decisions Related to Classroom Technology and Support Classroom Improvement Team submits improvement plan with timeline suggestion.
 
Classroom Computer Lab Support
 
Resolve a Problem in a Lab
 
Critical Issues - Immediately
Non-critial Issues - Response to Request Within 1 Business Day
 
  Request to Use a Classroom Computer Lab – One Time/Few Times Response to Request Within 1 Business Days
 
  Request to Schedule a Classroom Computer Lab for an Upcoming Semester Requests should be made during classroom scheduling period each semester through the Registrar
  Refresh Hardware in Existing Classroom Computer Labs Annually - Prior to semester based on upgrade schedule.
 
  Add Software to an Existing Classroom Computer Lab Request and provide software 6 weeks prior to start of each semester. Any request after that period will be accommodated as time permits during the semester.
  Upgrade Software in an Existing Classroom Computer Lab Prior to Semester Based on Planning
 
  Create a New Classroom Computer Lab
 
Annual planning process through the instructional technology committee
 
Open Computer Labs - Library
 
Support for Library Open Labs
 
Provided by Cunningham Memorial Library Staff
 
Open Computer Labs - Other
 
Support for the Science Lab
 
Critical Issues - Immediately
Non-critical Issues - Response to request in 1 business day
  Support for the Mac Lab
 
Critical Issues - Immediately
Non-critical Issues - Response to request in 1 business day
Technology in Library
 
Media:Scape Group Project Technology
 
Provided by Cunningham Memorial Library Staff
  Student Presentation Rehearsal Room
 
Provided by Cunningham Memorial Library Staff
Student Printers
 
Provide Support for Student Printing
 
Immediately
Satellite Laptop Use Locations
 
Provide Support for Casual Laptop Use in Locations Around Campus Annual Planning Process
 


Printer Alerts

moderate alertcampus
Paper Size Mismatch Errors While Printing Multiple Copies of Documents

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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Technology Assistance Group:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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